Customer Relationship Management (CRM) pakapita nthawi yakhala ikudziwika kwambiri pakuwongolera makasitomala, kuthandiza othandizira a CRM kuti agwire ntchito yawo moyenera pogwiritsa ntchito mapulogalamu, mapulogalamu pakati pa zida zina zingapo. Kuyambitsa CRM Kaizo kwabweretsa kupotoza komwe sikunachitikepo pamachitidwe a CRM. Chifukwa chake, m'malo mowongolera zambiri zamakasitomala, kapena kukhala ngati chida chothandizira othandizira kuti agwire ntchito zawo. Kaizo akuthandiza othandizira kuti awone momwe amagwirira ntchito komanso momwe angagwirire ntchito bwino.
Kuyambako kumagwiritsa ntchito Artificial Intelligence (AI) ndi masewera kuti apereke ndemanga pazochita zawo. Limaperekanso ndemanga zina monga malangizo kuti apeze zotsatira zabwino, zida zenizeni zothandizira kukwaniritsa zolinga ndi zina zotero.
Kaizo adapeza ndalama zokwana $3 miliyoni pothandizira mbewu.
Posachedwapa Kaizo adalandira $3 miliyoni pozungulira mbewu motsogozedwa ndi Google's AI venture fund Gradient ndi Partech, kampani yaku France ya VC.
Kampaniyi, yomwe kale inkadziwika kuti Ticketless, idasinthidwa posachedwa kukhala Kaizo. Adalengezanso kusankhidwa kwa Christoph Auer-Welsbach ngati woyambitsa nawo limodzi ndi Dominik Blattner, yemwe ndi woyambitsa kampaniyo.
Ndalamazi zisanachitike, Kaizo ali kale ndi chithandizo chachikulu. Ndi makampani opitilira 500 omwe akugwiritsa ntchito mapulogalamu ake. Ena mwa iwo ndi Truecaller, Justpark, SimpleSurance, CreditRepairCloud, Miro, Festicet, Nmbrs etc.
Ngakhale ntchito zamakasitomala zitha kuwoneka ngati zopanda ntchito poyerekeza ndi momwe zinthu zilili masiku ano padziko lonse lapansi. Komabe, ndi gawo lofunika kwambiri pazachuma padziko lonse lapansi masiku ano. Anthu tsopano akuyenera kugwira ntchito kunyumba, ndipo angapo amayang'ana kumadera akumidzi kuti apitilize bizinesi yawo. Pokhala ndi chidziwitso chochepa cha momwe ntchito zakutali zimagwirira ntchito, ambiri akutembenukira ku malo othandizira makasitomala kuti awathandize.
Polankhula za momwe zinthu ziliri, Dominik Blattner adanena kuti m'nyengo yamasiku ano, kufunikira kwa chithandizo cha makasitomala sikungathe kugogomezera. Ndilo gawo lofunikira pakukula kwamakampani nthawi zonse komanso kukula. Kugwira ntchito zakutali munthawi zoyesazi kumathandizira makampani "kukwaniritsa zofuna zamakasitomala padziko lonse lapansi".
Ananenanso kuti: "Ndi kuchuluka kwa magulu othandizira omwe amagwiritsa ntchito digito, kupereka miyezo yoyezera momwe wothandizila akugwirira ntchito sikunakhale kofunikira kwambiri. Ma KPI amapereka miyezo iyi, kuwerengera kupambana, kuchita bwino komanso kuthandizira kwa membala aliyense wagulu. "
Kaizo Mission ndi Vision
Mwanjira yowonjezereka, Kaizo akusintha nkhani ya momwe zokolola za ma agent zimazindikiridwa ndikuyika. Kufunafuna nsanja ya "quantified self" kwakwera pakapita nthawi. Mapulatifomu ambiri apantchito angoyang'ana mamanenjala ndi antchito. Ngakhale zili zogwira mtima, ngati limodzi la magulu awiriwa silipatula nthawi yolowera papulatifomu kwakhala kukankha kwakukulu kwa nsanja za "quantified self", chifukwa cha nsanjayo chimachepetsedwa.
Uku ndiye kusiyana komwe Kaizo akufuna kudzaza. Chigawo chake cha AI chimagwira ntchito yayikulu popanga zolowetsa mumakampani a CRM.
"Umu ndi momwe timasiyana," Auer-Welsbach poyankhulana adawonetsa momwe Kaizo aliri wapadera. Kuwonjezera apo, ma KPI nthawi zambiri amakhala pamwamba-pansi koma Kaizo amagwiritsa ntchito njira ina - "njira yopita pansi". Ikalumikizidwa mu pulogalamu iliyonse ya CRM yomwe ikugwiritsidwa ntchito, Kaizo amawunika ndikutsata zochitika za othandizira pa CRM. Kuwonjezera kuti “Wogwira ntchito sayenera kunena kapena kuyeza chilichonse. Timatsata kudina kwa CRM, matikiti, ndi zina zambiri, ndipo timasanthula zonsezi. ”
GP ku Gradient Venture, Darian Shirazi adati "Ndife okondwa ndi njira yatsopano ya Kaizo yogwiritsira ntchito AI ku data yomwe ilipo ya matikiti kuchokera pamapulatifomu monga Zendesk ndi Salesforce kuti akwaniritse ntchito yothandizira makasitomala".
Kuonjezeranso kuti nsanja zingapo zothandizira makasitomala zalephera kukopa deta m'njira yopangira othandizira komanso kuchepetsa kupanikizika.
Komabe si Kaizo yekha amene akufuna kupititsa patsogolo magwiridwe antchito amagulu othandizira makasitomala. Kumayambiriro kwa mwezi uno, Assembled adakwezanso $ 3.1 miliyoni pagawo landalama motsogozedwa ndi Stripe chifukwa cha "njira yake yogwirira ntchito" poyambira othandizira makasitomala.